General Terms and Conditions
I. IDENTIFICATION OF THE OPERATOR
The operator of the service is:
Lukáš Kubát
ID: 71546448
Registered office: Bermanova 1026/8, 196 00 Praha 9 - Čakovice
E-mail: info@playroom-prague.cz
(hereinafter referred to as "Operator")
II. SUBJECT MATTER OF THE CONTRACT
The Operator provides short-term rental of private premises (hereinafter referred to as the "Premises") for temporary use by the Client.
The contract is concluded remotely via a web interface.
Upon conclusion of the contract, the client is entitled to use the Space for the agreed period of time.
III. CONCLUSION OF THE CONTRACT
The client makes the booking through the online booking system.
Before completing the booking, the client is obliged to:
- become familiar with these GTC
- be familiar with the cancellation policy
- confirm your agreement to them
The contract is concluded at the moment:
- payment of the reservation price
- and sending the booking confirmation by the Operator
After payment, the client will receive:
- booking confirmation
- entry code
- instructions for the use of space
IV. PRICE AND PAYMENT TERMS
Prices are listed on the Operator's website.
Payment is made exclusively online by credit card.
The price is payable immediately upon booking.
V. WITHDRAWAL FROM THE CONTRACT
The Client acknowledges that the subject of the contract is a service bound to a specific date and time.
In accordance with Section 1837(j) of Act No. 89/2012 Coll., the Civil Code:
- The client does not have the right to withdraw from the contract within 14 days.
By making a reservation, the Client expressly confirms that:
- has been informed of this restriction
- agrees with him
VI. CANCELLATION CONDITIONS
1. Registered client
- cancellation more than 24 hours in advance → 100% credit
- cancellation less than 24 hours → no refund
Credit:
- validity 2 months
- cannot be paid in money
2. Unregistered client
- He has the right to change the date of the reservation once with a voucher if he cancels the reservation at least 24 hours in advance.
- In this case, they will receive a voucher for the full amount paid.
- The voucher can be used to book a new date and is valid for two months from the date of issue.
- The client is not entitled to compensation if the voucher is not used.
3. Common provisions
- amounts paid are not refundable in cash
- Compensation is in the form of credit only (if eligible)
VII. RIGHTS FROM DEFECTIVE PERFORMANCE (CLAIMS)
The Client is obliged to notify the defects without delay.
In the event of a serious defect:
- client takes proof (photo)
- will leave the area
- contacts the operator
If the client does not report the defects in time:
- the claim shall be extinguished
The complaint will be settled:
- within 3 days (simple cases)
- within 30 days (more complex cases)
VIII. RULES OF USE
The client is responsible for:
- their behaviour
- the behaviour of all persons in the space
Maximum number of persons: 4
Forbidden:
- smoking
- drugs
- dangerous objects
The client is liable for damage to property.
IX. LIABILITY
The operator shall only be liable for damages caused by a breach of its obligations.
Not responsible for:
- client behaviour
- health risks
- personal belongings of the client
The client uses the space on his own responsibility.
X. TERMINATION OF SERVICE
The operator may cancel the reservation if:
- the client violates the GTC
- there are reasonable grounds to suspect a breach
In this case, there is no entitlement to a refund.
XI. OUT-OF-COURT DISPUTE RESOLUTION
The client (consumer) has the right to contact:
- Czech Trade Inspection Authority
- European online dispute resolution platform
XII. FINAL PROVISIONS
- These GTC are effective on the date of publication.
- The Operator reserves the right to change the GTC.
- Legal relations are governed by the law of the Czech Republic.